1. 1. – Payne ↑

1. 1. – Thomposon ↑

1. 1. – Berry ↑

1. 1. – Kotler ↑

1. 1. – Karakostas ↑

1. 1. – Nguyen ↑

1. 1. – Chen & Et al ↑

1. 1. – Zineldin ↑

1. 1. – Park & Kim ↑

1. 1. – Geib & Et al ↑

1. 1. – Wu , Wann – Yih ↑

1. 1. – Chen Injazz & Popovich ↑

1. 1. – Plessis ↑

1. 1. – Eckerson & Watson ↑

1. 1. – Atomatic Response system ↑

1. 1. – Papasolomou ↑

1. 1. – abella & Et al ↑

1. 1. – Adam Lindgreen and colleagues ↑

1. 1. – Lindgreen ↑

1. 1. – Information Technology ↑

1. 1. – Process ↑

1. 1. – Knowledge management and learning ↑

1. 1. – critical success factors ↑

1. 1. – Somers & Nelson ↑

1. 1. – Customer Classy Overseer ↑

1. 1. – Front – End ↑

1. 1. – Back Office ↑

1. 1. – Event Service ↑

1. 1. – Ryals ↑

1. 1. – Ellinger & Plair ↑

1. 1. – Kim ↑

1. 1. – Luis ↑

1. 1. – Berkowitz ↑

1. 1. – Stanton ↑

1. 1. – Barnes ↑

1. 1. – Thampson ↑

1. 1. – Peppard ↑

1. 1. – Galbreath ↑

1. 1. – Turban ↑

1. 1. – Lee ↑

1. 1. – Sales force automation ↑

1. 1. – Martinez ↑

1. 1. – ketelhohn ↑

1. 1. – Jaramillo ↑

1. 1. – Rochart ↑

1. 1. – Sin , Tse & Yim ↑

1. 1. – Abbott ↑

1. 1. – boyle ↑

1. 1. – Business Process Reengineering ↑

1. 1. – Functional. ↑

1. 1. – Thompson ↑

1. 1. – Turban & Mclean ↑

1. 1. – Burnett ↑

1. 1. – Hamp & Swatman ↑

1. 1. – Feinberg & Romano ↑

1. 1. – Stone ↑

1. 1. – Operational ↑

1. 1. – Collaborative ↑

1. 1. – Trepper ↑

1. 1. – Trepper ↑

1. 1. – Customer-facing ↑

1. 1. – Front ↑

1. 1. – Back ↑

1. 1. – Mobile ↑

1. 1. – Lawrence et al ↑

1. 1. – Lawrence et al ↑

1. 1. – Data Warehouse ↑

1. 1. – Newell ↑

1. 1. – Cross Functional ↑

1. 1. – Dyché ↑

1. 1. – Integrated ↑

1. 1. – Data Mining ↑

1. 1. – Kril ↑

1. 1. – Kalakota ↑

1. 1. – Ahooja ↑

1. 1. – Tam ↑

1. 1. – Swift ↑

1. 1. – Parratigar & Sheth ↑

1. 1. – Seifert & Mills ↑

1. 1. – Riketta ↑

1. 1. – Jaramillo ↑

1. 1. – Wasti ↑

1. 1. – Cohen ↑

1. 1. – Affective & Normative commitment ↑

1. 1. – Continuance commitment ↑

1. 1. – Instrumental ↑

1. 1. – Timing ↑

1. 1. – Commitment propensity ↑

1. 1. – Bases of commitment ↑

1. 1. – Instrumental attachment ↑

1. 1. – Psychological attachment ↑

1. 1. – Organizational commitment ↑

1. 1. – Hup Chan ↑

1. 1. – Sarantinos ↑

1. 1. – Liu, Anita ↑

1. 1. – Mathieu & Zajac ↑

1. 1. – Silverthorn ↑

1. 1. – Meyer & Allen ↑

1. 1. – Rego & Et al ↑

1. 1. – Commitment as Side-bets ↑

1. 1. – Howard Becker ↑

1. 1. – The psychological attachment approach ↑

1. 1. – Porter & et al ↑

1. 1. – The multi-dimensional approach ↑

1. 1. – O’Reilly & Chatman ↑

1. 1. – Compliance ↑

1. 1. – Identification ↑

1. 1. – Internalization ↑

1. 1. – Abdul Rashid ↑

1. 1. – Yüksel ↑

1. 1. – Celep ↑

1. 1. – Mowday etal ↑

1. 1. -Luthans ↑

1. 1. -Nystedt etal ↑

1. 1. -Kacmar etal ↑

1. 1. -Katz&Kahn ↑

1. 1. -Wiener ↑

1. 1. -Cheng&Stockdal ↑

1. 1. -Powell&Meyer ↑

1. 1. -Erdheim etal ↑

1. 1. -Cheng etal ↑

1. 1. – Mowday et al ↑

1. 1. – Hall (1966); Stedry & Kay; Wanous ↑

1. 1. – Salancik ↑

1. 1. – Pierce & Et al ↑

1. 1. – Penley & Gould ↑

1. 1. – Etzioni ↑

1. 1. – Alienative commitment ↑

1. 1. – Meyer & Heiscovitch ↑

1. 1. – Marsh & Mannari ↑

1. 1. – Commitment as two –dimensional concept : time & nature ↑

1. 1. – Commitment propensity ↑

1. 1. – Mowday et al ↑

1. 1. – Pierece & Dunham; Lee, Ashford, Walsh & Mowday ↑

1. 1. – Personal characteristics ↑

1. 1. – Expectations about job ↑

1. 1. – Vandenberg & Self ↑

1. 1. – Vandenberg & Self ↑

1. 1. – Salancik ↑

1. 1. – Lee & Et al ↑

1. 1. – The nature of commitment: instrumental versus affective ↑

1. 1. Wiener ↑

1. 1. – Hygiene (extrinsic) factors ↑

1. 1. – Motivation factors (intrinsic) ↑

1. 1. – Wiener & Vardi ↑

1. 1. – Bateman & Strasser ; Bem ; O’Reilly & Caldwell ; Salancik & Pfeffer ↑

1. 1. – Buchanan ; Mowday ; Mowday & McDade ; Wanous ↑

1. 1. – Beck & Wilson ↑

1. 1. – Psychological constract ↑

1. 1. – Commitment ↑

1. 1. – Affective commitment ↑

1. 1. – Meyer & Allen ↑

1. 1. – Pierce, Rubenfeld & Morgan ↑

1. 1. – Md-Sidin, Sambasivan & Muniandy ↑

1. 1. – Van Dyne ↑

1. 1. – Bernhard & O’driscoll ↑

1. 1. – lawler ↑

1. 1. – Greenberg & Et al ↑

1. 1. -Michael & Et al ↑